Grievance Policy

Grievance Policy

If you have a concern, our hope is that you would be comfortable speaking directly to us or the person’s supervisors. If that is not the case Blue Channel Therapy is committed to providing a fair, uniform, and accessible grievance resolution process for  individuals accessing, receiving or being evaluated for services and their family members. Any expression of dissatisfaction about any matter related to provided services, are accepted verbally or in writing.  Please reach out to Ethico at 866-866-0687 to report concerns (Ethico can take the reports anonymously if preferred.) Or contact the Executive Director, Maia Longenecker LCSW with concerns at 720-295-7548, or maia@bluechanneltherapy.org, or mail to 5460 Ward Rd STE 150 Arvada, CO 80002. Please include name, date of birth if a current client, phone number and email, time, date, location of event, witness names, account of event, and proposed solution and please sign and date. The Executive Director will provide a resolution within fifteen (15) business days.

Blue Channel therapists are regulated by the Department of Regulatory Agencies Division of Professions and Occupations:
1560 Broadway, Suite 1350
Denver, CO 80202
Phone: 303-894-7800  |  Fax: 303-894-7693
dora_dpo_licensing@state.co.us

Complaints: https://dpo.colorado.gov/FileComplaint

Blue Channel Therapy is a BHE and is overseen by the BHA. Complaints can be mailed to: Behavioral Health Administration 710 S. Ash St. Suite C140 Denver, CO 80246 or Emailed: CDHS_BHA_complaint@state.co.us  or Phone: 303-866-7191.

To file a complaint with the Ombudsman for Behavioral Health Access to Care, send an email to CDHS_Ombudsman_BH@state.co.us

 or call 303.866.2789